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Your opinion means a lot to us. We appreciate you taking the time to give us your feedback so we can better serve your needs.

1) The secret to getting things done is to take action

2) Treat others as you want them to treat you

3) Ask not what your client can do for you, ask what you can do for your client

4) Always be prepared for opportunity

5) Don't be afraid to ask, behind every "no" is a "yes" waiting to come out.

Always ask your customers for feedback on how you are helping them. They'll tell you what you are doing right, and what you are not doing. Many times you'll find out additional needs your client has.

Tell us what you think about our web site, our products, our organization, or anything else that comes to mind. We welcome all of your comments and suggestions.

webmaster@randolphsterling.com
Copyright © 2003 Randolph Sterling, Inc. All rights reserved.
Revised: 07/29/04.

"I work in an industry where things go wrong all the time...it's not a matter of 'if,' it's a matter of 'when'. Because of that, I never saw the value in going out looking for problems.

After I worked with Randolph Sterling, Inc., I realized the value of looking for feedback. Now I solve more of my clients' problems and get a lot more referrals from them"

-F. Stanley, Account Executive, Dent Industries, Inc.

I went on vacation a few months ago. I had a good time, although the accomodations I booked were not to my liking, which really had a poor impact on my trip as a whole.

Upon my return, the hotel called me and asked how I enjoyed my stay in their hotel. I told them of some of the problems I had and some concerns that were not met by the staff there. The manager listened to all of my issues, asked questions for further understanding and politely thanked me for my time.

A few days later I received a package with vouchers for two free nights to make up for my unpleasant experience and as a thank you for telling them about it. Can you guess which hotel chain I will book next time I am out of town?