Big Whale Accounts Are Great, But Developing Relationships with Referral Sources Can Pay the Bills

03.07.2011

When you work in sales one of your primary goals is to get big accounts and yearly contracts: “the big whale accounts.” However, it is also important to keep an eye open for smaller, regular, everyday opportunities because many times these are the ones that pay the bills.

While working as part of Randolph Sterling’s outsourced inside sales team for a plumbing company, I was having a slow day searching for prospects in all the usual places one would think of for that industry. But then I came up with this idea of calling insurance offices and trying to get our client’s number and information on their recommended vendor lists.

At first, I wasn’t even sure insurance offices kept such lists, so I called my own insurance company, asking for a referral for plumbing companies, just to see how it worked, or if they even gave referrals. Sure enough, they did. While on the phone, I asked to see how they got those numbers and why they recommended them. Most of them came through referrals and good customer feedback. They then even offered to send me an email with a list of good plumbing companies in my area.

The next step was to begin working to get our client onto the referral lists of the insurance offices in their area. Now, no, getting our client onto these lists is admittedly not the same as winning the big account or yearly contract, but when you do work that people need to have done every day, you cannot deny the value of having your name and contact information being given out by the those first contacted by the people who need your help. These insurance agents get to provide an even better service for their clients by researching and recommending service providers, thus differentiating them from their competitors who don’t do more than just collect premiums every year. Our client gets another sales team (in addition to us, of course) who is keeping their name top of mind when people need them.

It may not be “the big whale account,” but developing relationships with strong referral sources can definitely positively assist your bottom line.

Holiday Stories: Monica Rosales and the Undercooked Turkey

12.14.2010

I invited my husband’s family, as well as mine, to have Christmas with us for the first time in our home after getting married. I went ahead and bought a big turkey, seasoned it, and left it marinading a day before trying to save myself some time. So, I told everyone to come around 4:30. I read the instructions on how many hours it takes per pound so it would be cooked evenly.

Around noon I set the timer and placed the turkey in the oven and went out to buy a couple of last minute things I needed. I told my husband to check on the turkey. BUT MEN ALWAYS FORGET! I asked him if he had checked and he said it was looking great. Our family started to come and between the greeting and finishing up the sides I was making, I forgot all about the turkey.

At dinner time the table is set, so I head into the kitchen and open the oven door to take it out. THE TURKEY IS IN THE WRONG OVEN And IT IS NOT COOKED!!!!! I HAD TURNED ON THE WRONG OVEN.

So I come up to my husband and asked him if he checked the turkey at all? He told me yes, and that it smelled delicious. I TOLD EVERYONE WHAT HAPPENED AND THEY ALL STARTED TO LAUGH. So we ended up having sides and lots of bread. Double ovens are not good for inexperienced hosts. Good thing I don’t have a double oven in my house now.

HAPPY HOLIDAYS TO EVERYONE.